{"id":20246,"date":"2021-11-08T14:32:13","date_gmt":"2021-11-08T13:32:13","guid":{"rendered":"https:\/\/amy.com.pl\/returns-and-complaints\/"},"modified":"2023-05-26T17:48:28","modified_gmt":"2023-05-26T15:48:28","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/amy.com.pl\/en\/returns-and-complaints\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20246\" class=\"elementor elementor-20246 elementor-826\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2d8aa3 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"d2d8aa3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0e8993e elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"0e8993e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4957ca4 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"4957ca4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">customer service:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4732174 elementor-widget elementor-widget-heading\" data-id=\"4732174\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/delivery\/\">delivery<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a456b elementor-widget elementor-widget-heading\" data-id=\"b0a456b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/payment-methods\/\">payment methods<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d8ed26 elementor-widget elementor-widget-heading\" data-id=\"0d8ed26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/order-fulfillment-time\/\">order fulfillment time<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89e215a elementor-widget elementor-widget-heading\" data-id=\"89e215a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/statute\/\">statute<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a91d351 elementor-widget elementor-widget-heading\" data-id=\"a91d351\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#\">returns and complaints<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7d0b6 elementor-widget elementor-widget-heading\" data-id=\"6d7d0b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/security\/\">security<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb6995 elementor-widget elementor-widget-heading\" data-id=\"fdb6995\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/amy.com.pl\/en\/privacy-policy\/\">privacy policy<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e169ce7\" data-id=\"e169ce7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8295907 elementor-widget elementor-widget-heading\" data-id=\"8295907\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">returns and complaints<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d11d6e elementor-widget elementor-widget-heading\" data-id=\"2d11d6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RIGHT TO WITHDRAW FROM THE CONTRACT<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-004faf8 elementor-widget elementor-widget-text-editor\" data-id=\"004faf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul>\n<li> The consumer has the right to withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs that he is obliged to bear in accordance with the law. <\/li>\n<li> The right to withdraw from the contract does not apply Orders for Products manufactured according to the User&#8217;s specification or serving to satisfy his individual needs. <\/li>\n<li> The right to withdraw from the contract is granted only to the User who is a Consumer. <\/li>\n<li> The period for withdrawing from the contract begins with taking the item in possession by the Consumer or a third party designated by him, other than the carrier, and in the case of a contract that: <br \/> 1. covers many items that are delivered separately, in batches or in parts &#8211; from taking possession of the last item, batch or part <br \/> 2. consists in the regular delivery of items for a specified period &#8211; from taking possession of the first item. <\/li>\n<li> The consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration may be submitted on the form, a specimen of which is attached as Annex 1 to the Regulations, but it is not necessary. <\/li>\n<li> To meet the deadline for submitting a declaration of withdrawal by the Consumer, it is enough to send the declaration before its expiry: <br \/> 1 . In writing, to the address of the Seller&#8217;s registered office. <br \/> 2. Electronically, to the e-mail address: <strong> amy@amy.com.pl <\/strong>. <\/li>\n<li> In the event of withdrawal from the contract, the contract is considered void. <\/li>\n<li> The seller in the event of withdrawal by the Consumer from the contract, immediately, no later than within 14 days from the date of receipt of the consumer&#8217;s statement on withdrawal from the contract, will return to the consumer all payments made by him, including the costs of delivering the item, unless the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, in which the Seller is not obliged to reimburse the additional costs incurred by the Consumer. <\/li>\n<li> After withdrawing from the contract, the Consumer is obliged to return the item to the Seller to the address of the Seller&#8217;s registered office immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry. The consumer is obliged to bear the shipping costs. <\/li>\n<li> The seller may withhold the reimbursement of payments received from the consumer until the goods are returned or the consumer provides proof of its return, whichever occurs first. < \/ li>\n<li> If the Consumer exercises the right of withdrawal, the Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him . <\/li>\n<li> If the Consumer exercises the right of withdrawal, the Consumer is responsible for the reduction in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. The Consumer&#8217;s responsibility may include, in particular, the inability to introduce the Product for sale as a full-value Product, the costs of re-placing tags and security elements on the Product, as well as the costs of restoring the Product to a state that allows it to be re-sold in the Online Store, including the costs of testing the Product by a specialist and the costs of removing defects found as a result of such examination (to the extent to which these defects result from the consumer&#8217;s use of the Product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning). <\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9e58c elementor-widget elementor-widget-heading\" data-id=\"9d9e58c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de4686 elementor-widget elementor-widget-text-editor\" data-id=\"5de4686\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li> The Seller&#8217;s liability towards the User, if the Product sold has a physical or legal defect (warranty), is determined by the applicable law, in particular the Civil Code. <\/li>\n<li> Products presented in the Online Store may be covered by the manufacturer&#8217;s warranty or distributor. The detailed conditions of the guarantee and its duration are then specified in the guarantee card issued by the guarantor and attached to the Product. <\/li>\n<li> The Seller is obliged to provide the User with a Product free from defects. <\/li>\n<li> A complaint may be submitted by The User in writing to the address of the Seller&#8217;s seat provided in the Regulations or by e-mail to the address <strong> amy@amy.com.pl <\/strong>. <\/li>\n<li> If the complaint concerns the Product, it is usually advisable to deliver it to the Seller together with the complaint, in in order to enable the Seller to examine the Product. If the sold product has a defect, the Seller shall be charged the cost of sending the Products for inspection, while as a result of the complaint procedure no defect of the Product is detected, the cost of shipping the goods to the Seller is not refundable, and the User is obliged to bear the cost of collecting the Product from the Seller. < \/ li>\n<li> A complaint may be submitted by the User without any special form, but it would be advisable for the User to describe in the content of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) specification of the proposed method of settling the complaint; and (3) contact details of the complainant &#8211; this will facilitate and speed up the consideration of the complaint by the Seller. <\/li>\n<\/ul>\n<p> <em> The Seller will address the complaint submitted by the User immediately, no later than within 14 days from the day it was received. It is tantamount to meeting the deadline to send a reply to the User via e-mail or e-mail within this period. <\/em> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16342d9 elementor-widget elementor-widget-text-editor\" data-id=\"16342d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8db5969 elementor-section-height-min-height elementor-section-items-top elementor-section-stretched elementor-section-boxed elementor-section-height-default\" data-id=\"8db5969\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b62a3a6\" data-id=\"b62a3a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc3e03c elementor-widget elementor-widget-heading\" data-id=\"dc3e03c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FOLLOW US ON INSTAGRAM<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37e12eb elementor-widget elementor-widget-wp-widget-instagram-feed-widget\" data-id=\"37e12eb\" data-element_type=\"widget\" data-widget_type=\"wp-widget-instagram-feed-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n<div id=\"sb_instagram\"  class=\"sbi sbi_mob_col_1 sbi_tab_col_2 sbi_col_4 sbi_width_resp\" style=\"padding-bottom: 10px;\" data-feedid=\"*4\"  data-res=\"thumb\" data-cols=\"4\" data-colsmobile=\"1\" data-colstablet=\"2\" data-num=\"4\" data-nummobile=\"4\" data-shortcode-atts=\"{&quot;feed&quot;:&quot;4&quot;}\"  data-postid=\"20246\" data-locatornonce=\"d7dd35bf61\" data-sbi-flags=\"favorLocal,ajaxPostLoad\">\r\n\t<div class=\"sb_instagram_header  sbi_medium sbi_no_avatar\"  style=\"padding: 5px;padding-bottom: 0; margin-bottom: 10px;\"  >\r\n\t<a href=\"https:\/\/www.instagram.com\/amy_baby_bedding\/\" target=\"_blank\" rel=\"nofollow noopener\"  title=\"@amy_baby_bedding\" class=\"sbi_header_link\">\r\n\t\t<div class=\"sbi_header_text 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class=\"elementor-element elementor-element-dc066e1 elementor-widget elementor-widget-heading\" data-id=\"dc066e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Get to know our social media and stay up to date<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f1f37c4 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1f37c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-df0a73e\" data-id=\"df0a73e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20c0301 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"20c0301\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/amy_baby_bedding\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#000000\" viewBox=\"0 0 24 24\" width=\"24px\" height=\"24px\"><path d=\"M 8 3 C 5.243 3 3 5.243 3 8 L 3 16 C 3 18.757 5.243 21 8 21 L 16 21 C 18.757 21 21 18.757 21 16 L 21 8 C 21 5.243 18.757 3 16 3 L 8 3 z M 8 5 L 16 5 C 17.654 5 19 6.346 19 8 L 19 16 C 19 17.654 17.654 19 16 19 L 8 19 C 6.346 19 5 17.654 5 16 L 5 8 C 5 6.346 6.346 5 8 5 z M 17 6 A 1 1 0 0 0 16 7 A 1 1 0 0 0 17 8 A 1 1 0 0 0 18 7 A 1 1 0 0 0 17 6 z M 12 7 C 9.243 7 7 9.243 7 12 C 7 14.757 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